Dedicated and detail-oriented, the full-time Clinical Support Representative will work remotely to manage requests from client hospitals and clinicians, ensuring excellence in patient care and effective communication within a fast-paced environment. Key responsibilities Communicate effectively with hospital clinical staff and Access TeleCare physicians to facilitate timely patient care Answer incoming calls to the consult center, accurately capturing patient information and coordinating necessary paperwork Provide Tier 1 technical support to hospitals and company physicians, ensuring efficient handoff to Tier 2 IT support when needed Required qualifications High School Diploma, GED, or equivalent certification required At least one year of experience in a call center environment, healthcare, or IT Demonstrated proficiency with Microsoft Office programs and various communication tools Excellent phone and customer service skills with high attention to detail Ability to quickly learn and adapt to new technologies and systems in a remote work setting