To support a growing dental practice, the full-time Clinical Support Expert specializing in aligners will resolve complex clinical inquiries, manage booked calls, and serve as a primary escalation point for clinical support while working remotely. Key responsibilities Resolve complex clinical inquiries and manage escalations from various teams with precision and accuracy Perform Quality Assurance reviews and act as a Subject Matter Expert to train and coach new hires Advise on and lead projects to improve clinical processes and maintain an updated Knowledge Base of clinical information Required qualifications Minimum 5+ years of experience in a high-volume lab setting, with a preference for digital dental labs At least 3+ years of experience in 3Shape CAD/CAM digital design specifically for aligners Strong knowledge of Removables dental systems and their digital components Prior experience in a customer-facing role within a lab or dental organization Proficient in training and coaching, with a proven ability to assess work quality and ensure adherence to standards