Clinical Specialist

Company Description Visionworks of America is a national provider of eye health services and eyewear, operating at the intersection of healthcare and retail. The company partners with optometrists, clinical specialists, and retail professionals to deliver high-quality eye care and products. Visionworks is committed to helping people see the world they love by providing simple, reliable, and patient-centered experiences in its clinics and stores. The culture is collaborative, results-driven, fast-paced, and focused on continuous improvement and growth. Visionworks is an equal opportunity employer, welcoming qualified individuals from all backgrounds, including veterans and individuals with disabilities.
Role Description The Clinical Specialist is a full-time, on-site role based in Smithtown, NY. This position supports clinical operations by assisting eye care providers with patient assessments, diagnostic testing, and documentation in accordance with clinical protocols and regulatory requirements. The Clinical Specialist helps ensure a high-quality patient care experience by clearly explaining procedures, preparing exam rooms, managing clinical equipment, and coordinating patient flow. Daily responsibilities include maintaining accurate medical records, supporting clinical research or quality improvement initiatives, and collaborating with doctors, opticians, and retail team members to deliver seamless care. The Clinical Specialist may also contribute to training new team members on clinical procedures, patient communication, and safety standards.
Qualifications

• Strong Communication skills, including clear patient interaction and effective collaboration with clinical and retail teams.
• Foundational knowledge in Medicine and eye care practices, with the ability to support clinical decision-making and compliance with standards.
• Training experience, with the ability to guide and support colleagues in clinical workflows and patient care procedures.
• Research and Clinical Research skills to assist with data collection, quality improvement projects, or practice-based studies.
• Attention to detail and accuracy in documentation, record-keeping, and use of clinical systems.
• Ability to work in a fast-paced, patient-focused environment, managing multiple tasks while maintaining quality and safety.
• Prior experience in an optometry, ophthalmology, or healthcare clinical setting preferred.
• Relevant clinical certification or associate/bachelor’s degree in a healthcare-related field preferred.