CLINICAL PROGRAM MANAGER

Clinical Program ManagerWe are dedicated to providing comprehensive, evidence-based, integrated treatment that addresses both addiction and co-occurring mental health issues. Our focus on professionalism, clear communication, and accuracy lets our treatment teams connect daily about each patient's needs. We prioritize social and life skills development as well as health, wellness, and holistic approaches to recovery.

Our system of care offers comprehensive, integrated inpatient treatment with individually tailored plans to address addiction and mental health issues in a supportive atmosphere. The integrated and holistic approach to our inpatient treatment includes group, individual therapy, psychiatric, medical follow-up, as well as trauma resolution. Our patient-centered care and emphasis on education sets us apart from others in the industry.

If you have a passion for helping others, find hope and healing, we want to hear from you! You can expect our employees to: Prioritize patient well-being Be open, honest, and empathetic Be committed to patient-centered care Be supportive, compassionate, and respectful Be focused on patient recovery mindset Thrive on working collaboratively with others Additionally, we will provide: Competitive compensation Generous Paid Time Off 401K with company match and discounted stock plan Excellent Medical, Dental, Vision, and Prescription Drug Plan, etc.We are seeking: An experienced and compassionate Clinical Program Manager to lead our outpatient team in providing individualized care for our patients experiencing addiction and co-occurring mental health conditions. We're looking for a collaborative leader who supports and develops clinicians, builds trust with clients and families, and promotes evidence-based treatment in a welcoming, recovery-focused environment.Qualifications:Create and manage operational workflows within Clinical Services and across the facility, overseeing day to day operationsProvide training and monitor competencies for clinical skill within Clinical ServicesEnsure clinically appropriate programing and patient interactions are in place and are being followed within the clinic and across departmentsMeet with patients, stakeholders, and family members to resolve issues and provide direct patient as neededIdentify opportunities for improvement within the facility, leading and participating in change initiativesSupervise, manage and evaluate:Complete continued stay reviews with external review agencies as indicatedMaintain Utilization Management files and logs in a neat, accurate, and orderly formProvide feedback to clinical team regarding documentation, medical necessity criteria and patients' benefitsProvide timely notification of denials and accurate MIDAS entries/reportsPrioritize and coordinate daily UM workload, ensure appropriate staffing levels, and covers caseloads of staff as neededComplete continued stay reviews as neededReview all cases for days that were not authorized to determine appeal optionsConduct routine chart audits or as indicatedCollaborate with the Business Office to coordinate appeals process, writes appeal letters, and processes appeals in timely mannerProvide documentation training to new employees or current employees on as needed basisPromote a positive work environment, encourage staff development, provide timely and meaningful recognition that promotes job satisfaction and retentionUnderstand and adhere to the facility's Professional Boundary standards and policyMeet all annual competency requirements as assignedEducation and Experience: Master's degree in psychology, MFT, social work, or related field preferred.

Minimum of 1-3 years' experience working in a substance dual diagnosis facility with client contact. Minimum 1-3 years' experience working in a managed care position. Minimum State of California licensure as LPC, LMFT, LCSW, LLMSW, or Registered Nurse