The Clinical Pharmacist serves as the clinical and product knowledge hub for the sales organization.
This role does not carry direct account ownership; it functions as a strategic partner to the
field sales team — ensuring Tier 1 and Tier 2 clinic accounts receive the clinical depth, product
education, and engagement needed to remain active and drive consistent growth.
Equally important, this individual is deeply embedded in the clinical community — attending industry
events, building relationships with key opinion leaders, and feeding market intelligence back to
leadership to inform product roadmap decisions, competitive strategy, and growth opportunities.
KEY RESPONSIBILITIES
1. Clinical & Product Support for the Sales Team
- Serve as the primary clinical resource for account executives managing Tier 1 and Tier 2 clinic
- Provide in-depth product education, clinical evidence, and protocol guidance to equip sales reps for complex customer conversations.
- Join sales calls, virtual demos, and on-site visits when clinical expertise is needed to advance or retain an account.
- Develop and maintain internal sales tools including clinical FAQs and product comparison materials.
- Support new sales rep onboarding by leading clinical and product knowledge training.
2. Tier 1 & Tier 2 Account Health
- Collaborate with account-owning sales reps to monitor engagement levels, identify usage gaps, and develop action plans to keep key accounts active and growing.
- Partner on QBRs, check-in calls, and clinical education sessions for existing clinic customers.
- Identify upsell and cross-sell opportunities within active accounts and communicate them to the owning rep.
- Flag at-risk accounts early based on clinical engagement signals and support retention efforts alongside the sales team.
3. Industry Presence & Market Intelligence
- Maintain an active presence in the clinical community by attending industry conferences, trade shows, webinars, and professional association events.
- Build and nurture relationships with clinicians, KOLs (Key Opinion Leaders), practice managers, and clinical educators across the market.
- Proactively gather and communicate competitive intelligence to sales leadership and product teams, including:
- Competitor product updates, pricing shifts, and messaging strategies
- Emerging clinical protocols or treatment trends
- Unmet needs and pain points expressed by practitioners
- Provide structured market feedback to leadership on a regular cadence (weekly/monthly), contributing insights that inform product roadmap prioritization and differentiation strategy.
- Identify white space opportunities and emerging clinic segments for the sales team to pursue.
4. Clinic Pipeline Development
- Proactively identify and engage prospective clinics that represent strong acquisition opportunities for the sales organization.
- Build early-stage relationships with clinic decision-makers, generating qualified leads and warm introductions for account-owning reps to close.
- Attend clinical events and professional networks specifically to uncover new clinic prospects aligned with our target profile.
MEASURES OF SUCCESS
- Tier 1 & Tier 2 account retention and revenue growth (in partnership with owning reps)
- Quality and frequency of market intelligence reports delivered to leadership
- Number of qualified new clinic leads generated and passed to the sales team
- Number of Tier 1 & Tier 2 deals influenced or advanced through direct clinical support engagement
- Conference and industry event participation coverage
- Contribution to product roadmap decisions as tracked by leadership feedback
QUALIFICATIONS
Required
- Clinical background or equivalent experience in a relevant healthcare or medical device field
- Demonstrated ability to translate complex clinical information into clear, compelling narratives for sales and customer audiences
- Strong relationship-building skills; comfortable networking with clinicians, practice owners, and industry stakeholders
- Collaborative mindset and self-starter — thrives in a support role, not dependent on account ownership for motivation
- Excellent written and verbal communication; ability to produce clear internal reports and briefings
Preferred
- Prior experience in medical sales, clinical education, or compounding
- Familiarity with CRM tools (Zoho, Salesforce,etc) for logging activities and tracking leads
- Established network within the target clinical community
- Experience attending and presenting at industry conferences or trade shows