Clinical Operations AssociateAt Zealthy, our mission is to make high-quality healthcare accessible to everyone, no matter their location. We are building the world's largest and most trusted virtual healthcare platform, transforming how care is delivered to ensure anyone, anywhere, can receive the healthcare they need.Founded by a healthcare entrepreneur with a proven track record, including scaling a previous company to a $5B valuation, Zealthy is positioned for sustainable growth as we rapidly scale to achieve our ambitious vision. Our unwavering commitment to quality and accessibility drives everything we do.We are a team dedicated to serving our patients.
While our in-person work culture runs Monday to Friday and typically extends beyond typical work hours, the true reward lies in the impact we create. Every team member is essential in building something groundbreaking. As a full-time team member, you won't just shape the future of healthcare—you'll also share in our success through equity ownership, because we believe that every contributor should be a literal and figurative owner of what we're creating.If you are not prepared to fully commit to your role and contribute to the goal of creating the world's largest and highest quality telemedicine company by working in-person four days a week, please refrain from applying.Join us and help redefine the future of healthcare.We are seeking a Clinical Operations Associate to support Zealthy's fast-growing clinical team.
This role will focus on overseeing the performance of a large network of care coordinators and ensuring smooth operational execution across internal tools and partner systems.What You'll Do:Oversee day-to-day workflows across a network of ~150 coordinatorsManage performance and accountability across contractor teams, ensuring clinical operations tasks are completed accurately and on timeMaintain and update workflows within Zealthy's internal platforms (Provider & Coordinator Portals) as well as external systems like ZenDeskDesign, document, and implement scalable workflows and SOPs that improve efficiency and qualityAudit outdated SOPs and introduce process improvements or new protocols where neededCollaborate with pharmacy partners to ensure fulfillment and care coordination run smoothlyTrack key performance and operational metrics to identify bottlenecks and solve issues in real timePartner with the Operations team, CEO, and other senior leaders to support high-priority initiativesLead ad-hoc projects from planning through executionServe as a critical support resource during rapid operational scale-ups