Clinical Nurse Manager - Oncology

Location: Hematology Oncology of Indiana

Pay Range: $64,355.20 - $126,339.20

Job Summary

Plans, directs, and evaluates the overall clinical care and functions. Oversees the activities of the clinical areas and directs, organizes, and assigns work to the clinical team that includes nurses, medical assistants (if applicable), lab (if applicable) and pharmacy technician(s). Assesses, monitors, and educates all clinical staff on patient care. Institutes emergency procedures as necessary. Assures compliance with all job breakdown instructions (JBIs) and regulations to the assigned areas. Demonstrates working knowledge of all facets of role, relevant regulations, and organizational and departmental policies and procedures. Performs other duties and projects as assigned.

Key Performance Areas

KPA 1 – Clinical Knowledge

• Maintains knowledge of oncology nursing and clinical operations.
• Act as a provider liaison and works in partnership with the Office Manager to ensure patient safety, continuity of patient care and smooth office flow among all departments.
• Communicates with outside entities to assure quality and continuity of patient care.
• Actively supports and maintains knowledge of clinical trials and ECOG.
• Communicates with the research department and Research Coordinator to share all relevant patient information, as applicable.
• Oversees special procedures and chemotherapy treatments within the office.
• Oversees completion of DME, insurance forms, FMLA and disability application forms.
• Is responsible for the completion of incident reports and adverse event reports.
• Ensures completion of daily variance report and resolution of unsigned charges.
• Coordinates with purchasing department to ensure PAR levels are maintained to assure sufficient stock and to minimize waste.
• Collaborates with ancillary departments to ensure required annual task/education is complete and timely.
• Is proficient with drug preparation including admixture of hazardous and non-hazardous drugs, in addition to drug ordering and pharmacy cleaning procedures.
• Maintains knowledge of Nucleus medication dispensing system.
• Oversees ordering of medical and pharmaceutical supplies.
• Coordinates with Office Manager for 24‑hour coverage for drug refrigeration temperature monitoring and response.
• Attends and participates in monthly CNM meeting.
• Collaborates with the R‑DON for nursing concerns, education, etc.
• Works with Occupational Health to ensure N95 mask testing is done yearly.

KPA 2 – Leadership

• Efficiently and effectively trains team members to provide quality services to oncology and hematology patients.
• Manages daily direction and communication to employees so that departmental work is performed in a timely, efficient and knowledgeable manner.
• Creates and maintains a positive, high quality work environment.
• Manages schedule for clinic nurses, medical assistants (if applicable), lab (if applicable) and pharmacy technician(s) ensuring adequate coverage for increased patient schedules or staff time off.
• Coordinates and facilitates nurse staff meetings on a regular basis.
• Participates and completes hiring process including interviewing applicants and assists in hiring decision with the HR recruiter for any open positions in assigned area.
• Oversees the orientation of new nurses, medical assistants (if applicable), lab (if applicable), and pharmacy technician(s) in collaboration with the nurse, pharmacy and ancillary trainers.
• Ensures employees have appropriate training and other resources to perform their job.
• Completes and provides performance evaluation for 90‑day and annual reviews for nurses, medical assistants (if applicable), lab (if applicable) and pharmacy technician(s).
• Is responsible for performance feedback and coaching on a regular basis to team members.
• Completes and maintains appropriate documentation for disciplinary actions.
• Reviews and approves time‑off requests, if appropriate, in a fair manner while ensuring adequate staffing to maintain work productivity.
• Reviews and submits timesheets to payroll for all direct reports.
• Holds monthly departmental staff meetings to communicate any issues or updates.

KPA 3 – Education and SOPs

• Utilizes and distributes available resources to team members for educational purposes.
• Assists in creation and review of clinical activities and operations.
• Coordinates and directs clinical staff to teach patient education classes and/or individual patient teaching sessions.
• Manages packet assembly for patient education materials.
• Monitors and directs nursing team to follow JBIs.
• Maintains oncology nurse certification.

KPA 4 – Compliance and SOPs

• Maintains and ensures the confidentiality of all patient and employee information at all times.
• Ensures adherence to legal and company policies and procedures and undertakes disciplinary actions if the need arises.

KPA 5 – Communication and Customer Service

• Manages and communicates all clinical policy, procedure and regulatory changes that apply to the clinical teams.
• Acts as a resource for staff regarding company policies and procedures.
• Remains current on oncology updates, therapies and procedures and shares updates with clinical staff.
• Maintains a positive working relationship with all other company employees to foster and promote a cooperative and harmonious working environment that will be conducive to maximize employee morale, productivity and efficiency/effectiveness.
• Performs other duties and projects as assigned.

Position Qualifications / Requirements

• Education: Unencumbered RN License in the state of employment or multi‑state licensure. Associates Degree or Bachelor’s Degree in Nursing is required.
• Certifications / Licenses: Registered Nurse license; Oncology Nurse certification (OCN) required; Current CPR certification; Valid state Driver’s License for travel to satellite offices and offsite meetings; Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy required.
• Previous Experience: Five (5) years of experience in the healthcare field in a clinic or hospital setting. Three (3) years of management experience preferred.

Core Capabilities

• Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision‑making, planning, time management and organizational skills. Must be detail‑oriented with the ability to exercise independent judgment.
• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
• Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
• Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
• Self‑Management: Effectively manages own time, conflicting priorities, stress, and professional development. Self‑motivated and self‑starter with ability to work independently with limited supervision. Must be able to work effectively in a fast‑paced, multi‑site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
• Leadership and Mentoring: Effectively leads and facilitates group discussions, coaches, mentors, motivates, and engages others to align to a common goal. Ability to effectively lead projects from inception through implementation and assessment.
• Human Resources Management: Effectively hires, coaches and supports staff development, as applicable, and manages resources, performance and employee relations, and supervises within established policies, procedures and legislation.
• Computer Skills: Proficiency in MS Office Word, Excel, Power Point and Outlook required.

Travel

Less than 25% standard core workdays/hours (Monday to Friday 8:00 AM - 5:00 PM).

Required: No expiration for this assignment.