Clinical Nurse Manager

The Lown Medical Group is seeking an experienced Clinical Nurse Manager to provide clinical and operational leadership for its Concierge Internal Medicine and Cardiology practice. The Nurse Manager leads the nursing and medical assistant teams, promotes exceptional patient outcomes, ensures regulatory compliance, optimizes clinical workflows, and delivers an outstanding concierge patient experience. This role combines hands-on nursing practice with leadership, quality improvement, staff development, and strategic operational oversight.

About The Lown Medical Group

The Lown Medical Group provides personalized concierge Internal Medicine and Cardiology services built on long-term patient relationships, clinical excellence, and an exceptional service experience. Our culture values collaboration, innovation, accountability, compassion, and continuous improvement.

Lead daily clinical operations across the practice.

Recruit, hire, onboard, mentor, coach, and evaluate nursing and Medical Assistant staff.

Develop staffing plans and schedules ensuring appropriate clinical coverage.

Foster a culture of accountability, teamwork, engagement, and service excellence.

Administer corrective action and performance improvement processes in a fair, consistent, and timely manner in accordance with organizational policies, employment laws, and Human Resources guidance.

Partner with physicians and the Executive Director to achieve strategic objectives.

Clinical Responsibilities

Provide direct patient care within RN scope of practice.

Perform comprehensive assessments, medication administration, immunizations, phlebotomy, IV therapy, patient education, and care coordination.

Support chronic disease management, preventive care, telephone triage, and medication reconciliation.

Develop and maintain clinical protocols and standing orders.

Quality, Safety & Regulatory Oversight

Lead quality improvement initiatives.

Conduct documentation and clinical chart audits.

Monitor compliance with HIPAA, OSHA, CLIA, CDC, state regulations, and organizational policies.

Investigate incidents and implement corrective actions.

Maintain survey and accreditation readiness.

Operational Management

Oversee inventory, vaccines, medications, and medical equipment.

Monitor clinical budgets and supply utilization.

Improve patient flow and clinic efficiency.

Collaborate on Epic optimization and workflow redesign.

Champion a white-glove concierge service model.

Resolve complex patient concerns promptly and professionally.

Monitor patient satisfaction and implement service improvements.

• Strategic thinking
• Change management
• Coaching and mentoring
• Relationship building
• Clinical judgment
• Project management

Minimum Qualifications

Active Massachusetts Registered Nurse license.

BSN preferred.

Minimum five years ambulatory, internal medicine, cardiology, or primary care experience.

Minimum two years leadership or supervisory experience.

BLS certification.

Epic proficiency.

Preferred Qualifications

Quality improvement experience.

Population health or care management experience.

Leadership certification.

Performance Expectations

Develop a high-performing, engaged clinical team.

Improve workflow efficiency and documentation quality.

Maintain regulatory compliance.

Support organizational growth through continuous improvement.

Physical Requirements

Ability to sit, stand, walk, bend, and lift up to 25 pounds.

Frequent computer, telephone, and clinical equipment use.

Ability to respond quickly to patient care needs.

• Competitive compensation
• Medical, dental, and vision insurance
• Paid time off
• Collaborative leadership culture

The Lown Medical Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are treated with dignity and respect.