Clinical Manager

Overview

The Clinical Manager provides operational leadership for nursing and clinical support across multispecialty outpatient clinics. This role focuses on workflow management, staff performance, communication routing, and real-time problem solving. The Clinical Manager partners with the Nurse Educator and Director of Clinical Quality to reinforce training and support compliance.

Qualifications

• Holds an active Georgia Licensed Practical Nurse (LPN) or Registered Nurse (RN) license or has completed an accredited Medical Assistant program.
• Minimum 3 years ambulatory care experience.
• Strong communication, leadership, and customer service skills.
• Demonstrated ability to build morale and lead mission-driven teams.

Responsibilities

Leadership & Operations

• Oversee daily staffing, call‑outs, and assignment distribution.
• Lead daily huddles and communicate priorities to clinical support teams.
• Ensure efficient clinic flow, timely rooming, and provider support.
• Maintain consistent workflows across multispecialty departments.
• Resolve workflow issues in real time and elevate concerns appropriately.

Staff Management

• Oversee hiring, onboarding, coaching, counseling, corrective action, performance reviews, and discharge of MA, PCT, and phlebotomy staff.
• Reinforce expectations for communication, morale-building, professionalism, and customer service.
• Mentor Clinical Supervisors and MA Leads.

Training & Competency Partnership

• Collaborate with the Nurse Educator to reinforce training and competency expectations.
• Ensure staff follow standardized workflows and maintain required competencies.

Regulatory & Quality Partnership

• Support operational compliance activities under the guidance of the Director of Clinical Quality.
• Maintain accurate logs, equipment checks, and documentation.

Provider Support

• Ensure providers receive consistent support from clinical support teams.
• Address provider concerns related to workflow or staff performance.
• Promote strong provider-clinical support collaboration.

Cross-Department Collaboration

• Partner with Patient Access, Quality, Behavioral Health, Dental, and Operations to ensure seamless patient flow.
• Participate in cross-department initiatives that improve patient experience.