Serving as a strategic advisor to a portfolio of H1's largest clients, the full-time Senior Customer Success Manager will manage complex accounts, drive adoption and value realization, and lead executive-level conversations remotely. Key responsibilities Act as the primary strategic contact for enterprise accounts, ensuring alignment on objectives and long-term success Develop and execute account strategies, including implementation plans, success metrics, and renewal readiness Conduct regular executive business reviews to communicate performance against KPIs and identify growth opportunities Required qualifications 5+ years of experience in Customer Success or Account Management within an Enterprise B2B SaaS environment Proven experience managing complex, high-ARR accounts with senior stakeholders Strong project management skills across multi-threaded initiatives Experience in or with Life Sciences organizations preferred, with a focus on Medical Affairs or Clinical experience Demonstrated ability to manage renewals and identify expansion opportunities
Clinical Customer Success Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.