Clinical Coordinator

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives.

Bilingual Spanish Clinical Coordinator – Brooklyn, NY

¡Se Habla Español! We’re hiring a fluent Bilingual Spanish/English Clinical Coordinator with scheduling or coordination experience in healthcare, hospitals, home health, or home care . If you’re organized, dependable, and thrive in a fast-paced environment, we want to meet you!

$22–$25/hour | Weekly Pay

On-Site: 148 39th St., Brooklyn, NY 11232

Monday–Friday | 9:00 AM–5:00 PM or 9:30 AM–5:30 PM

Bilingual Spanish/English required.

What You'll Do:

• Coordinates client and employee schedules by understanding care plans, ordered frequency, and schedules patients/clients with the appropriate clinical team member(s).
• Positively communicates with patients/clients and family, encouraging them to ask questions and helping them explore ideas and ways to improve their Help at Home experience creating Great Starts, Meaning Moments, and Great Days!
• Communicates with patients/clients regarding satisfaction with employees and service.
• Nurtures and maintains positive relationships with patients/clients.
• Identifies opportunities to improve services to patients/clients, new and existing, using positive customer service techniques.
• Reports situations involving complaints, incidents, or risk and injuries to employees immediately to the Clinical Manager.
• Communicates regularly with direct care employees, noting good work performance, identifying problems, and communicating issues to the Clinical Manager.
• Develops strong working relationships with patient/clients, field staff, internal ancillary office staff, case managers, and referral sources.
• Creates and modifies system schedules accurately and timely, always maintaining up-to-date.
• Runs reports from the system to enhance effectiveness of care delivery as required.
• Participates in staff meetings and may provide reports in preparation for team conferences or as otherwise directed by the Clinical Manager/Director of Clinical Services.
• Monitoring completion of visits and completed documentation and notifying Clinical Manager regarding any untoward trends identified.

What You'll Bring:

• Excellent organizational skills: ability to multitask and manage multiple responsibilities
• Strong problem-solving skills
• Excellent verbal communication skills, primarily on the telephone
• Mature demeanor needed for directing others on cases
• Better than average ability to use standard Microsoft Office software and scheduling software
• Proficient with Microsoft Office Suite, Salesforce.com, HHAexchange.com

Education and Experience:

• High school diploma or GED required.
• Minimum of one (1) year of experience working in the health field or medical office environment.
• Previous experience in schedule coordination, preferred.
• Previous experience with working with the elderly and/or disabled or must display a compassionate attitude for this population.

Physical Requirements:

• Sedentary – ability to remain in a stationary position for extended periods of time.
• Ability to communicate effectively and clearly with others to exchange information.