Clinical Case Management Specialist

Supporting site-of-care optimization programs, the full-time Clinical Case Management Specialist will conduct outreach to members, prescribers, and infusion providers, ensuring effective transitions of infusion services while collaborating with internal and external stakeholders in a remote environment. Key responsibilities Own administrative processes related to site-of-care optimization program referrals and coordinate outreach to healthcare stakeholders Manage case workloads and track referral progress to ensure timely case resolution and continuity of care Collaborate with clinical and operational teams to support program implementation and effective communication Required qualifications Experience in medical case management, patient care, or healthcare support roles Minimum of 3 years of experience in a clinical setting, pharmacy benefit management, or related healthcare environment At least 1 year of customer service experience with a focus on exceptional service delivery Ability to manage multiple priorities and complex projects independently Reliable high-speed internet service with a wired connection