Clinical Applications Consultant: Dallas, TX

Clinical Applications Consultant: Dallas, TX

Position Summary

Responsible for ensuring total customer satisfaction within the Werfen installed base. Perform installations, validations/verification and training on Werfen analyzers. Provide ongoing clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance.

Responsibilities

• Performs Werfen instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument go‑live process with internal and customer stakeholders
• Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance
• Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of Werfen products
• Achieves and maintains a high level of competency in technical knowledge of Werfen products and services. Strives to achieve similar competency regarding competitive systems
• Achieves/maintains a comprehensive knowledge of regulatory requirements
• Responsible for knowledge and competency regarding Data Management Systems (including pre‑sales, and post‑sales support activity)
• Identifies opportunities to further penetrate current Werfen installed base and grow revenue within assigned accounts. May assist Sales Consultant with lead generation through pre and post‑sales support
• Performs product demonstrations
• Participates in seminars, workshops and convention exhibit activities as requested by Management
• Develops/maintains an account list and calls on each according to required frequencies
• Maintains aspects of Werfen Customer Databases and Property Accountability Documents
• Manages and controls personal travel and expense budget
• Prepares forecasts and other monthly reports as required by management
• Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work

Secondary Functions

• To be determined, as needed, by management

Budget Managed (if applicable)

• Personal T&E Budget

Internal Networking / Key Relationships

• North America Commercial Operations
• Customer Service
• Technical Support Group

Skills & Capabilities

• Efficiently works under pressure to meet deadlines
• Proven technical proficiency and knowledge
• Strong planning and organizational skills
• Project management skills/experience desirable
• Ability to communicate effectively at varying levels of the organization. Demonstrated proficiency in written and verbal communication
• Demonstrated problem solving skills
• Collaboration, capable of executing in a team environment
• Ability to present complex technical concepts for varying levels of customer staff, including physicians

Qualifications

Minimum Knowledge & Experience Required for the Position

Education

• Associate’s degree in Medical Technology (preferred), Respiratory Therapy, Nursing or related scientific discipline required. Bachelor’s degree preferred

Experience

• Minimum of 2‑3 years’ work experience in a lab or clinical setting

Additional Skills / Knowledge

• Strong computer skills (Word, Excel and PowerPoint)
• Language: Fluency in English Required

International Mobility

• Required: No

Travel Requirements

• Approximately 80% of time