Clinical Application Analyst – Tier 2 & Tier 3 Support (Healthcare Applications)

Application Analyst IIThe Application Analyst II provides Tier 2 and Tier 3 support for clinical and back-office healthcare applications.

The role involves troubleshooting, issue resolution, problem prevention, and participation in an on-call rotation to support systems 24/7. The position requires strong analytical, communication, and customer service skills, along with the ability to work independently and collaboratively.Key Skills: Application Support, Healthcare, Desktop Application Support, ITIL, Service Management, Clinical 3rd Party Applications.Key Responsibilities:Provide Tier 2 and Tier 3 support for clinical and back-office healthcare applications.Analyze, troubleshoot, and resolve complex software and system issues.Coordinate issue resolution, document root causes, and recommend process improvements.Maintain accurate documentation within call-tracking and knowledge databases.Follow ITIL-based incident and problem management processes.Monitor application performance and ensure adherence to service-level agreements (SLAs).Handle SEV1 and SEV2 application outages and ensure timely resolution.Participate in a rotating on-call schedule for 24/7 application support.Collaborate with cross-functional teams to improve application reliability and performance.Provide excellent customer service to both internal and external users.Technical Experience Required:Experience supporting third-party clinical applications such as cardiology, radiology, lab, PACS, Sleep Lab (Cadwell), and PFT (Breeze Suite).Strong understanding of Microsoft Office and collaboration tools.Familiarity with back-office application architecture and functionality.Working knowledge of healthcare IT systems and integration concepts.Behavioral Skills:Strong problem-solving and analytical thinking.Excellent communication and documentation skills.Ability to work both independently and within a team.Self-motivated with strong attention to detail.Commitment to continuous improvement and high-quality service delivery.