Clinic Team Lead

The Putnam County Hospital Medical Practice Team Lead works closely with physicians and staff to oversee operations of the practice and align it with Putnam County Hospital’s mission and strategic vision. Key requirements involve the development, planning, coordinating and implementing business plan and strategy. This involves budgets and overseeing all aspects of the daily operation of the business including business expansion; office coding, billing and collections; promote patient satisfaction and perform service recovery; employee management and training; policy & procedure management; medical record management; technical issues; physical office issue resolution; physician issue resolution; daily flow and evaluating standards of care for patients. The Team Lead will be responsible for the development of process improvement opportunities and policy management. An effective Team Lead enhances operational effectiveness while emphasizing cost containment without jeopardizing important innovation and quality of care. The Team Lead will position the practice to be in compliance with all regulatory and accrediting agencies and encourages community education and marketing through various related activities and overall acts as the liaison and a channel of communication between the practice and PCH executivesDuties and ResponsibilitiesEnsure the achievement and maintenance of RHC status, Meaningful Use quality measures and other clinical quality improvement initiativesPromote continuous quality improvement in patient services and practice workflowManages and coordinates all aspects of patient registration, scheduling, insurance verification and receptionTracks access to careEnsures compliance with standard, Putnam County Hospital, OSHA and HIPAA policies and requirementsEstablishes and implements short and long range organizational goals, objectives, policies and operating proceduresMonitors and evaluates operational effectiveness and implements changes required for improvementOversees the supervision of personnel including: work allocation, training and problem resolutionEvaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performanceRecruiting, interviewing and hiring new staffDevelops procedures and trains staff on new policiesDevelops and monitors office budgets, monitors resource utilization and initiates purchase requestsPerforms miscellaneous job related duties as assignedEducation and ExperienceBachelor’s Degree preferred3 - 5 years of management experience in a medical settingEquivalent combination of education and experience directly related to the duties and responsibilities specified may be acceptedKnowledge and SkillsSkills in examining and re-engineering operations and procedures, formulating policy and developing and implementing new strategies and proceduresKnowledge of professional clinical intake assessment and patient triage protocols and proceduresPrevious experience in the healthcare fieldStrong interpersonal and communication skillsExceptional technical skills including experience with Microsoft Office products and an electronic health recordAbility to foster a cooperative work environment and resolve conflict when necessaryKnowledge of staff hiring proceduresAbility to supervise and train employees including organizing, prioritizing and scheduling work assignmentsAbility to communicate effectively both orally and in writingEmployee development and performance management skillsSkilled in organizing resources and establishing prioritiesKnowledge of budgeting cost estimating and fiscal management principles and proceduresAbility to develop and maintain record keeping systems and proceduresAbility to foster a team approachWorking Conditions:Occasional exposure to difficult patients.Stress level high due to multiple demands frequently occurring simultaneously.Physical surroundings generally pleasant and comfortableMost work performed while sitting, however, a moderate amount of walking and moving around within a confined area occurs
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