Clinic Patient Representative Senior - Longview Specialty Cardiothoracic Surgery

Summary:

Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits.

Responsibilities:

• Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database. Assures that information in patient account is accurate.


• Assists with answering phones, taking messages and assisting with patient and staff inquiries.


• Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner.


• Schedules appointments for patients in accordance with physician guidelines.


• Collects time of service payment amounts; collects prior balance amounts and/or arranging payment plans as requested.

The following duties may also be performed:

• Checks in patients, verifies and updates necessary information in the medical record. Assists patients with completing all necessary forms.


• Scheduled appoints according to clinician template and follows office scheduling policies.


• Assists front office lead/supervisor with other administrative duties such as front end duties, denials, work queues and correct any errors to ensure clean claims.


• Screens visitors and responds to routine requests for information.


• Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).


• Maintains strict confidentiality.


• Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.


• Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control.


• Performs job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health’s cultural diversity objectives.


• Supports and adheres to CHRISTUS Service Guarantee.


• Performs other related work as assigned by leadership.

Requirements:

• High school diploma or equivalent.


• Knowledge of managed care preferred.


• Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine.


• Excellent interpersonal and communication skills and good math knowledge essential.


• Some College Preferred


• Three or more years of experience in a health care organization.


• ICD9 and CPT coding (advanced skills) Preferred


• Experience with charge posting or collections Preferred

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time