Manager, Virtual Sales Clienteling & OperationsWe are seeking a hands-on, organized, and operationally strong Manager to run the day-to-day operations, systems, and performance management of our Virtual Sales & Clienteling team. This role ensures our digital sales advisors — who sell through inbound calls, chat, and outbound clienteling — have the tools, data, processes, and cross-functional support needed to deliver a luxury-level client experience and drive revenue.The ideal candidate combines sales operations, CRM/OMS proficiency, team enablement, project coordination, and strong cross-functional communication. This person will maintain the operational engine behind the program and partner closely with Marketing, Creative, Tech, Logistics, Finance, and E-commerce teams to ensure smooth execution.Essential Duties & Responsibilities:Develop the strategic framework for a virtual clienteling program defining key success metrics, customer experience outcomes, and employee experience journeysManage the daily operations and workflow of the Virtual Sales & Clienteling team.Support advisors with tools, processes, leads, campaign materials, reporting, and client insights.Maintain the team playbook for inbound calls, chat, and outbound outreach.Coordinate with Marketing, CRM, Creative, and Email teams to prepare scripts, briefs, outreach calendars, and product storytelling.Partner with leadership to track KPIs and implement improvements to increase conversion and client engagement.Lead the training roadmap for onboarding, sustainment for sales, product, clienteling.Location:New York, NY (TriBeca), Hybrid Monday – FridayTravel:None requiredEstimated Base Salary: $115,000-125,000Base pay is one component of David Yurman's total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, Summer Fridays (corporate roles), generous paid time off, sick time, and more.Diversity, Equity & Inclusion at David YurmanAs a company founded by artists, David Yurman champions self-expression in everything we do.
We are committed to fostering a culture of openness and creative collaboration within our entire community, and we cherish the diversity of our employees' backgrounds and perspectives. We will always advocate for equity and inclusion for all.David Yurman is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy, sexual orientation, gender).