Client Transition Specialist

Job Title: Client Transition Specialist
Duration: 12 Months Contract
Location: Wayne, PA 19087
Hybrid role
Description:
Position Summary:
The Client Transition Specialist supports client transition activities related to Client next-generation data assets. This role serves as an operational resource responsible for coordinating transition deliverables, supporting issue resolution, facilitating communication across stakeholders, and helping ensure a positive client experience throughout the transition process.
Key Responsibilities
Client Transition Support

• Support client transition activities related to Client data assets, including national and subnational assets and future patient-level assets. Assist with onboarding, migration, and implementation activities.
• Monitor transition milestones and track open items through completion.

Issue Resolution

• Investigate and resolve routine client inquiries and first-line service issues.
• Escalate complex items to appropriate support teams and monitor follow-up through closure.

Cross-Functional Coordination

• Partner with Go-to-market, Project Management, Commercial, Client Services, Data Operations, and Development Teams.
• Coordinate activities needed to support successful client transition execution.

Client Communication

• Develop effective working relationships with client contacts and provide information as needed to address questions tied to the transition to the Next Generation data assets.
• Provide practical updates regarding transition status, open items, and next steps.

Process Improvement

• Identify opportunities to improve transition processes and enhance client experience.
• Document repeatable steps, status updates, and lessons learned to support future transitions.

Qualifications

• Bachelor's degree or equivalent experience.
• 2-5 years of experience in Client Services, Project Management, Account Management, Data Operations, Commercial Operations, Market Research, or related fields.
• Knowledge of Client's National and/or Subnational products and services and/or pharmaceutical reports.
• Strong communication, organization, follow-up, and problem-solving skills.
• Ability to manage multiple priorities and deadlines.
• Experience using Microsoft Excel, PowerPoint, Microsoft Office applications, Smartsheet, and other visualization tools.
• High learning agility.

Preferred Qualifications

• Experience supporting pharmaceutical, biotech, or healthcare clients.
• Ability to work effectively in a cross-functional and matrixed environment.