Job Title
Pay Range: $25.27hr - $30.27hr
Requirement/Must Have:
- Bachelor’s degree or equivalent experience.
- 2–5 years of experience in client services, project management, account management, data operations, commercial operations, market research, or related fields.
- Knowledge of national and/or subnational products and services and/or pharmaceutical reports.
- Strong communication, organization, follow-up, and problem-solving skills.
- Ability to manage multiple priorities and deadlines.
- Experience using Microsoft Excel, PowerPoint, Microsoft Office applications, Smartsheet, and other visualization tools.
- High learning agility.
Responsibilities:
- Support client transition activities related to data assets, including national and subnational assets and future patient-level assets. Assist with onboarding, migration, and implementation activities.
- Monitor transition milestones and track open items through completion.
- Investigate and resolve routine client inquiries and first-line service issues.
- Escalate complex items to appropriate support teams and monitor follow-up through closure.
- Partner with go-to-market, project management, commercial, client services, data operations, and development teams.
- Coordinate activities needed to support successful client transition execution.
- Develop effective working relationships with client contacts and provide information as needed to address questions tied to the transition to the next generation data assets.
- Provide practical updates regarding transition status, open items, and next steps.
- Identify opportunities to improve transition processes and enhance client experience.
- Document repeatable steps, status updates, and lessons learned to support future transitions.
Nice to Have:
- Experience supporting pharmaceutical, biotech, or healthcare clients.
- Ability to work effectively in a cross-functional and matrixed environment.