Position: Client Technologies Specialist (Ref: 18620)
Location: Augusta, ME United States, 04333
Salary: $30.72/hr.
Duration: 10 Months 10 Days - Contract
Openings: 1
Deadline: 06/25/2026
Description:
***Local Candidates Only
***100% Onsite
We are seeking a Senior Client Technologies Specialist to provide hands-on, on-site technical support and end-user guidance during a major statewide Case Management System (CMS) implementation across multiple regional locations. This role acts as a primary liaison between business operations and technical services, supporting staff through significant technology transitions with hands-on troubleshooting, instruction, and system evaluation.
Key Responsibilities
• Provide tier 1/2 desktop, hardware, and application support to on-site personnel across multiple branch facilities.
• Troubleshoot hardware, network connectivity, peripherals, and software issues, determining root causes and implementing effective resolutions.
• Guide and instruct end users on newly deployed enterprise case management software using standard training materials and knowledge bases.
• Analyze user technical capabilities, identify workflow bottlenecks or training gaps, and communicate functional system limitations to the project management team.
• Evaluate and recommend computer hardware, peripherals, and software configurations to ensure operational readiness.
• Maintain thorough technical documentation, follow quality standards, and verify routine data backup procedures.
• Travel regularly to regional branch locations across the state (based within a 1-hour radius of the Augusta area).
Qualifications & Requirements
• Proven background in desktop support, end-user troubleshooting, and customer service.
• Proficiency with standard Microsoft operating systems and productivity applications.
• Strong written and verbal communication skills with the ability to explain complex technical concepts patiently to non-technical users.
• Valid driver’s license and reliable personal vehicle for regular statewide travel.
• Ability to pass required comprehensive background and security screenings.
• Position Type: Contract (40 hours/week, Mon Fri, 8:00 AM 5:00 PM)
• Location: Augusta, ME area (100% On-site with statewide travel; personal vehicle required with mileage reimbursement)
Required / Desired Skills
• End-User Troubleshooting & Desktop Support Required - 4 Years
• Customer Service & User Support Required - 4 Years
• Microsoft Products & Windows OS Required - 4 Years
• Hardware, Peripherals & Network Support Required - 3 Years
• On-site Application Training & User Guidance Required - 2 Years
• Technical Documentation & Status Reporting Required - 2 Years
• State Government / Public Sector Environment Required - 1 Years
• Enterprise Case Management Systems (CMS) Rollouts Required - 1 Years
Client Technologies Specialist (Ref: 18620) in Augusta at Professional Technology Integration, Inc.
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This position is listed as contract and onsite. It was posted last week.
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