Client Support Specialist

Supporting a dynamic team, the fully remote Client Services Support Specialist will assist with client implementation, provide ongoing support, and collaborate cross-functionally to enhance the client experience in a SaaS environment. Key responsibilities Assist with client implementation by scheduling activities, tracking milestones, and ensuring completion Support client progress through meetings, documentation, and maintaining accurate system records Provide client support with system how-tos, data uploads, and training while managing support cases independently Required qualifications 3+ years of experience in implementation, customer support, or client-facing SaaS roles Comfort using AI tools and sound judgment in reviewing output and protecting sensitive information Reliable internet connection and ability to work effectively in a remote environment Familiarity with healthcare technology and compliance is a plus Experience building or improving implementation workflows, documentation, or SOPs is a bonus