Own requests from intake to verified resolution and post written close-outs. Configure and troubleshoot PracticeBeacon, including workflows, triggers, and integrations. Handle transactional partner work and deliver campaign requests on schedule. Who we're looking for: You close loops, report outcomes, and escalate with diagnoses and recommendations. You work independently against SLAs and set your own priorities. You use AI tools to remove repetitive work and thrive in a fast-paced environment. What you need to have: 2+ years supporting a CRM, marketing platform, or SaaS product in an agency or customer-facing role. Hands-on HighLevel/GoHighLevel experience is required. Excellent written communication and strong attention to detail. Compensation and benefits: Remote position within the US, Monday to Friday 8 am-5 pm CST. PTO eligibility after 90 days: 10 vacation days first year, unlimited PTO starting year two. Benefits include 401(k) matching, health, dental, vision, and life insurance. HIP HIP provides automation and support for orthodontic and dental practices through its HighLevel-based CRM platform, PracticeBeacon. The company looks for proactive, detail-oriented people who thrive in a fast-paced environment and take ownership of problems. #J-18808-Ljbffr
Client Support Specialist (Fully Remote) in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.