Serving as the primary contact for customers, the full-time Client Support Representative will oversee order processing, resolve issues, and drive growth in contract sales while working remotely. Key responsibilities: Drive growth of contract sales and service jobs through exceptional customer service and regular outreach Manage and document day-to-day communication and problem resolution for assigned customer locations Maintain expert knowledge of assigned contracts to educate customers on guidelines and restrictions Required qualifications: High School Diploma or GED equivalent, with relevant experience preferred Minimum of 2 years' experience in a customer service position, preferably supporting government customers Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint) Ability to manage multiple tasks and prioritize effectively under minimal supervision Strong team collaboration skills and a proactive, self-driven attitude