Job Description
Job Description
Position Summary:
As a Client Support Engineer, you will be the primary face of Thrive, fully embedded within a single enterprise client's environment. Your primary responsibility will be to set up iPads and other mobile devices for new users, provide first-touch technology orientation, manage local inventory, and offer real-time support for onsite hardware, software, and user-related issues. Thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to provide the best-in-breed IT support for our clients.
Primary Responsibilities:
* Serve as the primary onsite technical support resource for one of our customer locations, providing day-to-day IT support and customer service while working within the client's environment and culture
* Provision iPads and other mobile/computing devices for new employees, including setup of user accounts, software installation, and configuration to client standards
* Handle iPad returns, shipping, and receiving; ensure accurate inventory updates and physical device tracking
* Provide in-person guidance and demonstrations to end users on how to use their new devices effectively (iPads, Windows computers, etc)
* Troubleshoot and resolve onsite issues with hardware, software, and connectivity as they arise
* Escalate support requests to support engineers after initial troubleshooting when unable to resolve the issue within specified timeframes and guidelines
* Act as a liaison between the client and third-party vendors (e.g., Lenovo, Apple, Dell) for device replacements or warranty service
* Handle unboxing, boxing, and preparing IT equipment for deployment, shipping, or internal
Job Description
Position Summary:
As a Client Support Engineer, you will be the primary face of Thrive, fully embedded within a single enterprise client's environment. Your primary responsibility will be to set up iPads and other mobile devices for new users, provide first-touch technology orientation, manage local inventory, and offer real-time support for onsite hardware, software, and user-related issues. Thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to provide the best-in-breed IT support for our clients.
Primary Responsibilities:
* Serve as the primary onsite technical support resource for one of our customer locations, providing day-to-day IT support and customer service while working within the client's environment and culture
* Provision iPads and other mobile/computing devices for new employees, including setup of user accounts, software installation, and configuration to client standards
* Handle iPad returns, shipping, and receiving; ensure accurate inventory updates and physical device tracking
* Provide in-person guidance and demonstrations to end users on how to use their new devices effectively (iPads, Windows computers, etc)
* Troubleshoot and resolve onsite issues with hardware, software, and connectivity as they arise
* Escalate support requests to support engineers after initial troubleshooting when unable to resolve the issue within specified timeframes and guidelines
* Act as a liaison between the client and third-party vendors (e.g., Lenovo, Apple, Dell) for device replacements or warranty service
* Handle unboxing, boxing, and preparing IT equipment for deployment, shipping, or internal
Client Support Engineer (Spanish Speaking) in houston at Unknown Company
This position is listed as full time and onsite.