To support a growing veterinary practice, the full-time remote Client Support Associate will manage client inquiries, troubleshoot issues, and contribute to resource development while collaborating with cross-functional teams. Key responsibilities Respond to inbound requests via email, phone, and chat, ensuring clients feel supported and heard Create and update self-serve content, including help center articles and training materials Provide feedback on client needs and escalate issues to relevant teams for resolution Required qualifications 2-5 years in a SaaS customer support role Experience with support tools such as Zendesk Strong organizational skills and ability to manage multiple cases simultaneously Enthusiasm for helping clients succeed and a desire for personal growth Startup experience or a strong interest in working in a fast-paced environment
Client Support Associate in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.