Client Support Associate Attorney - Workers Compensation

Job Overview

A law firm seeks a compassionate and articulate Client Support Associate Attorney to join their Workers' Compensation department in a fully remote capacity, based in Burbank, CA. This role focuses on client communication, serving as the attorney point of contact for injured workers with active claims, providing clear counsel about their benefits and the workers' compensation process.

Duties

• Respond to client call assignments following a priority-based protocol.
• Complete client calls within two business days, documenting any delays.
• Prioritize urgent matters such as benefit stoppages and medical treatment delays.
• Counsel clients on disability payments and medical treatment authorizations.
• Prepare clients for medical evaluations, depositions, and hearings.
• Explain workers' compensation concepts in easy-to-understand language.
• Address client concerns promptly and de-escalate sensitive conversations.
• Document all client interactions and advice provided accurately.
• Escalate benefit disputes and case-related concerns timely.
• Collaborate with case managers and attorneys to ensure consistent information.
• Maintain confidentiality and adhere to ethical standards.

Requirements

• Working knowledge of California workers' compensation system.
• Exceptional verbal communication skills with a professional phone presence.
• Strong active listening skills and ability to convey complex information clearly.
• Empathetic and patient demeanor in difficult conversations.
• Excellent organizational skills and attention to detail.
• Ability to manage a steady volume of calls while maintaining quality.
• Comfortable using case management software and standard office technology.
• Bilingual in English and Spanish is a plus.
• Reliable home office setup with high-speed internet.

Education

Juris Doctor (JD) from an ABA-accredited law school.

Certifications

Active member in good standing of the State Bar of California.

Skills

• Knowledge of California workers' compensation system.
• Exceptional verbal communication and active listening skills.
• Empathetic and patient with strong organizational skills.
• Comfortable with case management software and office technology.
• Bilingual in English and Spanish is a plus.

Benefits

• Comprehensive benefits package including health insurance and retirement plans.
• Unlimited paid time off (PTO).
• Opportunities for professional development and continuing legal education.
• Supportive work environment dedicated to teamwork and client service excellence.