To support a growing client base, the part-time Client Support Analyst will serve as the first point of contact for end user inquiries, investigating technical and workflow issues while communicating effectively with stakeholders in a remote environment. Key responsibilities Provide timely and effective support for end user inquiries via email and chat Troubleshoot and resolve technical issues, escalating complex problems as necessary Own client issues from intake through resolution, ensuring proactive communication throughout the ticket lifecycle Required qualifications 3-5 years of experience in technical support or client service roles, preferably in healthcare technology or SaaS Strong experience in technical troubleshooting and problem-solving, as well as clinical documentation improvement or healthcare information systems Experience with ticketing systems such as Jira or Zendesk Excellent written communication skills, capable of explaining technical concepts to non-technical users Proven ability to independently troubleshoot ambiguous technical problems and manage multiple client issues simultaneously