Working remotely in a full-time capacity, the Client Support Agent will assist customers with account inquiries, technical issues, and fraud concerns while delivering exceptional client experiences and adhering to compliance requirements. Key responsibilities: Respond to inbound customer inquiries via phone, email, and chat with professionalism and efficiency Resolve issues related to accounts, transactions, and digital banking while identifying and escalating potential fraud or compliance issues Maintain up-to-date knowledge of bank products and services, contributing to continuous improvement and team development Required qualifications: 3 years of experience in a customer service role Experience in banking, fintech, or another regulated environment Strong technical skills with the ability to learn and navigate multiple systems Familiarity with digital banking platforms and basic cybersecurity best practices A quiet, dedicated home office space with a reliable high-speed internet connection