Providing exceptional service to students and clients, the part-time Client Support Advocate will manage inbound and outbound communication via phone, chat, and email, ensuring efficient order processing and problem resolution in a virtual environment. Key responsibilities: Process orders and enrollments through various platforms while verifying enrollments and manually intervening when necessary Handle inbound and outbound calls and communications related to student and client support, resolving issues regarding shipments, payments, and inquiries Collaborate with the Client Success Team and cross-train on departmental functions to maintain service levels during staffing changes Required qualifications: High School Completion required Proficiency with MS Office, Oracle, and AS400/JDE systems Passionate advocate for education with a self-starter attitude Ability to multi-task and work efficiently in a team environment Strong active listening skills and a friendly, engaging phone presence