Client Success Manager

Client Success Manager – MSP / VMS Staffing Programs | National Accounts | Workforce Solutions

About the Role

We are seeking a Client Success Manager to lead performance, compliance, and growth for national staffing programs across the U.S. This role serves as the strategic liaison between internal branch teams, corporate leadership, and enterprise clients, including Managed Service Providers (MSP) and Vendor Management Systems (VMS). This is a high-visibility position focused on client retention, program performance, fulfillment strategy, and revenue growth within complex workforce solutions environments.

Key Responsibilities

• Serve as the primary point of contact for national account staffing programs
• Manage and optimize performance within MSP/VMS environments
• Drive job order fulfillment strategy using internal recruiting resources
• Ensure SLA compliance, KPI delivery, and contract adherence
• Analyze VMS data + internal ATS/CRM data to improve program performance
• Lead business reviews, scorecards, and performance presentations
• Train branch teams on VMS processes, compliance, and best practices
• Monitor audits, reporting requirements, and operational metrics
• Identify and execute revenue growth, cross-sell, and upsell opportunities
• Research and resolve financial discrepancies and invoicing issues
• Maintain detailed program documentation and communication

What Success Looks Like

• High client satisfaction and supplier rankings
• Increased fulfillment rates
• Strong SLA/KPI performance
• Revenue growth within national accounts
• Data-driven program improvements

Required Qualifications

• 5+ years of experience in staffing branch operations with strong focus on full-cycle recruiting, candidate sourcing, and high-volume requisition management.
• Hands-on experience supporting MSP/VMS programs, including requisition intake, candidate submission, interview coordination, onboarding, and SLA compliance.
• Track record of partnering with hiring managers and account teams to understand workforce needs and deliver qualified candidates in competitive, fast-paced environments.
• Contributed to revenue growth through effective recruitment delivery, increased submittal quality, and successful placements within MSP/VMS partnerships.
• Lead recruiting strategy within MSP/VMS accounts to improve fill rates and client satisfaction.
• Mentor recruiters on sourcing strategy, candidate engagement, and VMS best practices.
• Analyze recruiting metrics (submittals, interviews, offers, starts) to optimize performance.

Certificates, Licenses & Registration Requirements

• High School Diploma or Equivalent (Required)
• BA or BS degree (Preferred)
• 5+ years staffing experience (Required)
• Proven MSP/VMS program servicing experience (Preferred)
• Track record of driving revenue growth in staffing programs
• Experience expanding accounts through workforce strategy partnerships

Technical Skills

MS Excel • PowerPoint • ATS/CRM systems • VMS platforms • Workforce analytics • Reporting tools • Microsoft Office Suite

Why Join Us

This role is ideal for a professional who enjoys combining client relationship management, staffing operations, workforce analytics, and program strategy to deliver measurable results in large-scale staffing partnerships.