What We Do
We help Financial Professionals build and grow their business in a variety of different ways. With over 40,000 clients benefiting from our innovative solutions, we are dedicated to transforming their marketing efforts into growth engines. FMG is the leading all-in-one digital marketing platform empowering financial advisors, insurance agents, and enterprises with scalable and compliant marketing solutions designed to drive organic growth.
Consistently ranked #1 in market share and customer satisfaction in the T3 Software Survey Report, FMG helps clients stay ahead of evolving trends and effectively implement marketing best practices. Through an intuitive, centralized platform, FMG enables users to efficiently manage websites, email, texting, social media, events, blogs, videos, and more—all in one place.
Since our inception over a decade ago, weve grown into a thriving community of 450+ dedicated employees spread across the globe. Our mission is to invest in motivated, successful individuals, supporting them as they excel both inside and outside of the workplace.
Were building a winning team of A+ players, and we invite you to be a part of this amazing journey. Enjoy a generous paid holiday schedule, including a full week off for our Winter Holiday Shutdown.
Our comprehensive paid time off policies cover vacation, sick days, parental leave, and bereavement leave.
Medical with $0 co-pay Telehealth plan
Dental
Health Savings Account (HSA) with generous employer contributions
Flexible Spending Accounts (FSA)
Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
Company-paid Short & Long Term Disability coverage
Company-paid Employee Assistance Program (EAP)
Matching 401(k) with immediate full vesting
On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
Internet & Gym Reimbursement!
We’ll provide you with the work computer equipment you need to set you up for success!
Our Employee Events Committee and managers are always planning a mix of fun in-person and virtual events to keep us all connected—plus we also love to throw in some FMG swag, so you can show off your company spirit in style!
We are seeking a highly motivated Client Success Manager to join our team. This position will be responsible for managing and enhancing the client experience through proactive engagement, personalized support, and continuous process improvements.
This is a multi-faceted position that requires a dynamic individual who can act as a liaison between clients and internal teams, stay current with market trends, and leverage client feedback to identify growth opportunities and drive product innovation.
Coordinate and manage a multi-touch outreach program that offers a human touchpoint to each client each month through a combination of proactive outbound calls, group training, and emails.
Serve as post-launch client-facing lead on communicating platform capabilities, product rollouts and new feature adoption.
Act as a liaison between clients and internal teams to deliver proactive and consultative customer success that drives partnership, customer satisfaction and mutual success.
and collaborate with internal teams to identify and prioritize product improvements based on customer feedback.
Coordinate and manage continuous process and workflow improvements.
Exceed client expectations by providing personalized support, valuable resources, and ongoing engagement.
Serve as product expert by answering client questions, sharing best practices, making recommendations, and collaborating on client resources.
Leverage our full suite of cutting-edge tools and apps, including Google G Suite, Slack, and others.
Access to a private & secure workspace, free from distractions
Proven experience in a client success or customer support role, preferably within the insurance or technology industry.
Self-motivated and able to function both independently and within a team structure.
Comfortable brainstorming and offering creative solutions to challenges big and small.
Quick on your feet and able to field questions and challenges as they happen.
With the belief that diversity propels innovation, we are continually finding ways to cultivate a commitment to inclusion in our employees, services, and products, as well as in the communities in which we live and work.
We are proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information. If you require accommodation to complete the application or interview process, please contact
Client Success Manager, Scale (Remote) in remote at Unknown Company
This position is listed as full time and onsite.