Overview
We’re Bamboo Works — a fast-growing international staffing firm helping companies worldwide build high-quality, affordable remote teams. As we scale, we’re hiring a Client Success Manager to lead inbound client handling, guide prospects through our recruitment process, and build long-term, trust-based relationships.
This is a pivotal role — you will be the first impression of Bamboo Works and the ongoing voice of our brand for our clients. Your communication, professionalism, and problem-solving ability will directly reflect the quality we promise.
Location: Remote • Engagement: Full-Time • Working Hours: CET • Monthly Salary: Base pay + additional revenue-based commissions
What You’ll Do
- Guide clients through every step: from calibration to candidate shortlisting and onboarding
- Develop a deep understanding of each client’s business, hiring strategy, and long-term needs
- Own the post-placement client experience, ensuring a smooth onboarding and successful integration of placed candidates
- Drive client retention through consistent value delivery and relationship building
- Conduct regular check-ins with clients to proactively assess satisfaction, performance, and potential risks
- Proactively identify upsell and expansion opportunities across existing accounts
- Proactively identify opportunities to improve client experience, processes, and outcomes
- Identify and resolve issues early, acting as the main point of contact for any client concerns or escalations
- Build strong, long-term relationships with key stakeholders and decision-makers within client organizations
- Coordinate closely with the recruitment team to ensure client requirements are clearly translated and successfully delivered
- Own client retention, satisfaction, and account growth across your portfolio
- Ensure high levels of client satisfaction, measured through feedback, repeat business, and account growth
What We’re Looking For
Requirements (Non-Negotiable)
- Fluent English — exceptional speaking and writing skills
- Strong communication — structured, confident, and personable
- Professional presence — calm, trustworthy, articulate
- University degree (business, marketing, communications, or related fields preferred)
- Tech-savvy and business-oriented — quick to grasp new industries and roles
- Empathetic sales approach — persuasive without being pushy
- Strong commercial awareness — able to identify growth opportunities while maintaining a client-first approach
Must-Have Experience
- 2–3+ years in staffing, recruitment, outsourcing, or offshoring in a client-facing role
- Hands-on experience running discovery calls and managing client accounts
- Proven success managing the full client lifecycle — from lead to long-term relationship
- Ability to nurture B2B relationships and drive ongoing client satisfaction
- Familiarity with remote hiring models and roles (EAs, developers, marketers, analysts, accountants)
Bonus Points For
- Experience working with international clients (US, UK, AUS, EU, UAE)
- Startup or high-growth environment experience
- Strong CRM discipline and organizational skills
- Experience in generating their own leads (LinkedIn outreach, light cold calling, etc.)
Recruitment Process
- Initial Interview
- Interview with the Co-Founders
- Offer & Onboarding