Client Success Manager

Join to apply for the Client Success Manager role at KellyOCG

2 days ago Be among the first 25 applicants

Join to apply for the Client Success Manager role at KellyOCG

This range is provided by KellyOCG. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/yr - $40.00/yr

Title: Client Success Manager

Contract Duration: September 2025

Pay Rate: $30-40/h

Start Date: As soon as possible

Location: Chicago - Hybrid (Some time in-office and some remote once offices reopen)

Visa Sponsorship: Not provided

About the Role

We are seeking a Client Success Manager to join our client's team, working with a diverse client base ranging from SMB to Enterprise/Strategic. In this role, you will analyze unique use cases during the customer's onboarding process, consult on best practices, and deliver a best-in-class training and implementation experience. This position requires cross-functional collaboration with stakeholders such as marketing, finance, and engineering. You will report to the Manager of Sales Ops within the Client Success and Admin Platform division.

What You'll Do

• Drive cross-functional engagement to ensure a seamless onboarding experience.
• Serve as a Customer Advocate by representing customer perspectives to product, growth, operations, and leadership teams.
• Shape the vision and strategy for customer implementation.
• Set customers up for success by driving enrollment and activation for meaningful impact on revenue.
• Develop and nurture relationships with key customers, including Fortune 500 companies.
• Join a highly motivated team during rapid growth and scaling initiatives.
• Act as the team's analytical point of contact by developing reporting and dashboards to track performance and account health.

About You

• 4+ years of experience in implementation or customer-facing project management, focusing on strategic/enterprise accounts.
• 4+ years of experience in building reporting, dashboards, and using SQL to drive team efficiency and awareness.
• Comfortable with ambiguity, able to dive into data details to understand and utilize insights.
• Demonstrate a bias for action, thriving in a fast-paced and constantly evolving environment.
• Customer-focused with a record of discovering customer motivations.
• Take ownership of project success and customer outcomes.
• Operate with meticulous detail to deliver actionable project plans and resolve issues swiftly.
• Aim for continuous improvement each day.
• Possess a natural desire to refine existing processes and establish new ones where necessary.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Business Consulting and Services

Referrals increase your chances of interviewing at KellyOCG by 2x

Sign in to set job alerts for “Customer Success Manager” roles.

Chicago, IL $102,000.00-$154,000.00 1 week ago

Chicago, IL $75,000.00-$110,000.00 1 week ago

Chicago, IL $70,500.00-$70,500.00 5 days ago

Chicago, IL $80,000.00-$90,000.00 1 month ago

Chicago, IL $60,000.00-$75,000.00 2 weeks ago

Associate Customer Success Manager - RethinkBH

Chicago, IL $88,000.00-$115,000.00 4 days ago

Associate Customer Success Manager, Uber Direct

Chicago, IL $79,000.00-$98,000.00 2 days ago

Chicago, IL $75,000.00-$150,000.00 1 month ago

Chicago, IL $90,000.00-$110,000.00 3 months ago

Chicago, IL $85,000.00-$110,000.00 3 months ago

Chicago, IL $125,000.00-$160,000.00 6 days ago

Chicago, IL $95,000.00-$115,000.00 2 months ago

Chicago, IL $180,000.00-$240,000.00 1 month ago

Customer Success Manager, Covered Entity Solutions

Chicago, IL $100,000.00-$115,000.00 1 week ago

Chicago, IL $164,813.00-$196,859.00 2 hours ago

Greater Chicago Area $73,000.00-$137,000.00 3 days ago

Customer Success Manager, YouTube Specialist

Chicago, IL $100,000.00-$120,000.00 6 days ago

Chicago, IL $90,000.00-$142,500.00 1 month ago

Chicago, IL $128,100.00-$168,200.00 5 days ago

Customer Success Manager II, Global Strategic

Chicago, IL $100,000.00-$110,000.00 1 week ago

Chicago, IL $60,000.00-$90,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.