Building strong relationships with clients, the full-time remote Client Success Consultant will serve as a program and product expert, guiding clients on best practices and ensuring effective use of experience management tools to enhance program health and ROI. Key responsibilities Manage client program health and adoption, providing guidance on survey design, reporting setup, and data integrations Lead training sessions and consultations to align client objectives with SMG capabilities and drive program success Build trusted relationships with clients, proactively addressing concerns and identifying opportunities for program enhancement Required qualifications Bachelor's degree or equivalent work experience Minimum of 2+ years in client success, account management, or a related customer-facing role Working knowledge of client success and customer experience programs Strong relationship management skills with clients and internal partners Ability to provide consultative guidance and manage multiple accounts effectively
Client Success Consultant in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.