Client Solutions Consultant

Client Solutions Consultant

Scope & Responsibilities

Client & Market Facing

• Serve as a primary external representative for KLD's product portfolio, leading with our core platform capabilities and extending to additional product lines as specialization areas are defined.
• Represent KLD at key industry events, conferences, and client meetings as a technical voice for our product lines.
• Support strategic account planning meetings and early-stage roadmap conversations, particularly in accounts where deal size or strategic importance warrants senior technical engagement.
• Act as a subject matter expert for enablement on new products, and identify when a deal or client conversation needs deeper domain, regulatory, or industry expertise beyond this role's scope.

Internal Enablement

• Own field readiness for the sales team on product enablement: talk tracks, objection handling, competitive positioning, and demo fluency.
• Partner with Product Marketing on messaging alignment: PMM owns the official narrative and assets; this role is the field tester and live application of that narrative, with a formal feedback loop back to PMM.
• Work with Product on roadmap communication internally, ensuring the field understands what's coming, when, and how to position it.
• Carry responsibility for surfacing field feedback back to Product as the voice of the customer.

Cross-Functional

• Sits within the Client Solutions organization, reporting through the Client Solutions leadership structure.
• Maintains regular (at minimum bi-weekly) alignment with Product on roadmap and product feedback.
• Does not own product positioning, campaign assets, or analyst relations - those remain with Marketing/PMM.

Core Competencies

• Deep working knowledge of the relevant product portfolio, technical workflows, and underlying methodology.
• Ability to communicate technical concepts with equal fluency to non-technical audiences (clients, sales) and technical audiences (product, delivery).
• Comfort operating in ambiguous, deal-specific situations rather than relying on templated pitches.
• Strong cross-functional collaboration; this role has no direct authority over sales, product, and delivery, so influence and trust-building are essential.
• Commercial awareness: understanding how technical positioning and solutioning decisions affect win rate, deal velocity, and client confidence.

Required & Preferred Skills

• 5+ years of client-facing presentation, demo, or technical sales experience, preferably in a technical industry
• Demonstrated experience running product demos, POCs, or technical proof points as part of a sales cycle
• Strong public speaking and live-demo delivery skills, including ability to think on your feet with technical Q&A and objection handling in real time
• Ability to translate technical/product capabilities into business value for non-technical stakeholders (GCs, litigation support, procurement)
• Hands-on comfort with AI tools in daily workflow
• Familiarity with legal tech, or ability to ramp quickly on legal tech concepts and workflows
• Willingness to travel
• Bachelor's degree or equivalent practical experience
• Proficiency with core productivity and collaboration tools (Microsoft Office, Teams, AI productivity tooling)
• Experience with CRM and sales enablement platforms (e.g., Salesforce)
• Comfort building and delivering polished client-facing presentations
• Eligibility to work in the required country/region without current or future visa sponsorship

Preferred

• 3+ years in the legal industry, preferably eDiscovery or a related sector; strong candidates from adjacent technical sales backgrounds (e.g., cybersecurity, enterprise SaaS, data/analytics) will also be considered
• Working knowledge of litigation, investigations, or regulatory workflows
• Experience building or delivering sales enablement content (talk tracks, battlecards, competitive positioning)
• Legal education or paralegal background (even without practicing)
• CEDS (Certified E-Discovery Specialist) or similar industry certification