Client Services SpecialistThe University of Tennessee, College of Veterinary Medicine, invites applications for the position of Client Services Specialist. Under the general direction of the Client Services manager, registers, admits, and discharges patients from the hospital and collects deposits and payments for services. Reconciles daily account activity report with the daily receipts on hand (approximately $11.8m/year).
Facilitates communication between clients and hospital personnel.The Veterinary Medical Center is operational 24 hours a day, 7 days per week, and 365 days per year. Occasional weekend, evening, or holiday work may be required of this position.ResponsibilitiesGreet clients, admit and discharge patients. Collect deposits and payments for services.Verify client, animal, referring veterinarian, primary veterinarian, and insurance information is correct when client checks in for appointment.Facilitate communication between clients and specialty services to obtain patient status and progress reports for clientsPerform front line triage and assessment of patients arriving for appointments to detect and respond to emergent/urgent cases as per standard operating procedures.Schedule appointments at time of patient discharge in accordance to each service's standard operating procedures.
Consult with clinicians and/or technicians for appointment needs that fall outside of standard operating procedures.Initiate medical record for new patients and prepare paperwork for appointmentsObtain medical charts and prepare paperwork for upcoming appointmentsField client complaints and refer them to appropriate party for follow-upMaintain confidential client and patient informationAssist clients with understanding financial policy and finding solution to financial challengesProvide maps, directions, and accommodation information to clientsProvide backup coverage for other reception areas, when neededMake recommendations concerning process and procedure improvements for areaMaintain appearance of reception and waiting areasCommunicate as needed with other functional areas regarding matters related to the legal medical record, release of information, appointment visit issues, billing and financial issues. Provide secondary support for all of these functions on occasions when their offices are closed.Console clients during times of grief, anxiety, uncertainty, and anger.Facilitate client comfortabilityOther front desk duties, as requiredPerform reconciliation daily for payments received to meet the standards of UT financial policy and the Office of Audit and Compliance.QualificationsDepending on the experience and qualifications of the successful candidate, position will begin as a Client Services Specialist 1, 2, or 3.Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.Client Services Specialist 1:Minimum Education:High School Degree or EquivalentMinimum Experience:Must be at least 18 years of age.Minimum 1 year of experience in an office or other customer service setting.Preferred Experience:Experience in veterinary or human medical office or hospital or high-end customer service environment.Knowledge, Skills, & Abilities:Exceptional customer service skillsCritical thinking and problem-solving skillsOrganizational and multi-tasking skillsAbility to triage incoming cases and calls to determine potential emergent cases and respond appropriatelyLeadership and communication skillsIntermediate computer skillsMoney handling skillsAbility to communicate effectively with a diverse populationAbility to identify and anticipate needs of the clients and clinicians to ensure a high level of client careAbility to work with others in a respectful and cooperative mannerAbility to work under stressful or demanding conditionsAbility to maintain professional demeanorAbility to maintain confidentialityAbility to follow instructions and standard operating proceduresAbility to work with limited supervisionClient Services Specialist 2:Minimum Education:High School Degree or EquivalentMinimum Experience:Must be at least 18 years of age.Minimum 1.5 years of experience in an office or other customer service setting.Preferred Experience:Experience in veterinary or human medical office or hospital or high-end customer service environment.Knowledge, Skills, & Abilities:Exceptional customer service skillsCritical thinking and problem-solving skillsOrganizational and multi-tasking skillsAbility to triage incoming cases and calls to determine potential emergent cases and respond appropriatelyLeadership and communication skillsIntermediate computer skillsMoney handling skillsAbility to communicate effectively with a diverse populationAbility to identify and anticipate needs of the clients and clinicians to ensure a high level of client careAbility to work with others in a respectful and cooperative mannerAbility to work under stressful or demanding conditionsAbility to maintain professional demeanorAbility to maintain confidentialityAbility to follow instructions and standard operating proceduresAbility to work with limited supervisionClient Services Specialist 3:Minimum Education:High School Degree or EquivalentMinimum Experience:Must be at least 18 years of age.Minimum 2 years of experience in an office or other customer service setting.Preferred Experience:Experience in veterinary or human medical office or hospital or high-end customer service environment.Knowledge, Skills, & Abilities:Exceptional customer service skillsCritical thinking and problem-solving skillsOrganizational and multi-tasking skillsAbility to triage incoming cases and calls to determine potential emergent cases and respond appropriatelyLeadership and communication skillsIntermediate computer skillsMoney handling skillsAbility to communicate effectively with a diverse populationAbility to identify and anticipate needs of the clients and clinicians to ensure a high level of client careAbility to work with others in a respectful and cooperative mannerAbility to work under stressful or demanding conditionsAbility to maintain professional demeanorAbility to maintain confidentialityAbility to follow instructions and standard operating proceduresAbility to work with limited supervisionWork Location: Knoxville, Tennessee On-SiteCompensation and Benefits:UT market range: 04Anticipated hiring range: $34,406.94-$37,920.48Find more information on the UT Market Range structure hereFind more information on UT Benefits hereApplication Instructions:To express interest, please submit an application with the noted below attachments.ResumeCover LetterList of 3 Professional ReferencesAbout The CollegeThe UT College of Veterinary Medicine (UTCVM), located in Knoxville, was established by an act of
Client Services Specialist, Large Animal Reception Area, Veterinary Hospital Operations: UTIA in knoxville at Unknown Company
This position is listed as full time and onsite.