Client Services Representative (Work From Home)
As a Client Service Representative, you will be responsible for assisting clients with various inquiries. Building relationships with our valued clients will be your top priority.
Key Responsibilities
- Manage the servicing of the existing clients, including handling customer servicing inquiries and dealing with escalated payment issues
- Ensuring the timely collection of statements and other documentation necessary for servicing
- Follow all changing guidelines within the servicing process and applicable policies due to changes in requirements or recommendations by CFPB, FRB and other regulatory agencies
- Determine the reason for cancellation and best course of action to assist in retention
- Increase contact rate effectiveness
- Responsible for managing high volume of phone calls for a large customer base
- Extensive knowledge of the firm's product offerings
Qualifications
- The ideal candidate should demonstrate the ability to determine the best course of action for a client inquiries.
- Client Service Representatives must be able to work efficiently and with other departments to ensure client inquiries are handled in a timely manner.
- Must be able to multitask and be very organized juggling multiple tasks at one time.
- Familiarity with debt settlement products
- A history of meeting performance targets
- Team Player
- Maintaining a positive attitude
- Professionalism
- Excellent time management and prioritization skills