Responsibilities
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
- Serve as the primary client services contact for assigned commercial client or exhibitor portfolios.
- Proactively engage clients to anticipate needs, communicate event updates, and improve the overall exhibitor experience.
- Respond to customer calls, emails, voicemails, and chats within 24 business hours.
- Handle escalated client concerns and resolve more complex service issues.
- Build strong, ongoing relationships with clients, exhibitors, and internal stakeholders.
- Collect and analyze feedback to identify opportunities to improve service delivery and internal processes.
- Partner with sales, marketing, event operations, and vendors to streamline processes and address client needs.
- Support exhibitor service kits and ensure compliance with event guidelines and safety standards.
- Assist with event operations and travel nationwide after conversion, approximately 10–15% of the time. Responsibilities may include serving as a floor manager, information desk lead, or operations coordinator.
- Help exhibitors navigate booth layouts, floor plans, service manuals, and event logistics.
Qualifications
- Associate degree or relevant professional experience.
- At least 3 years of experience in customer service, event coordination, or exhibitor management.
- Strong communication skills across email, phone, chat, and in-person interactions.
- Proven problem-solving skills and the ability to remain calm under pressure.
- Experience managing multiple priorities, platforms, and customer requests.
- Ability to interpret floor plans and booth layouts and explain event logistics clearly.
- Familiarity with event platforms such as MYS, a2z, CDS, or Visit is beneficial. xzgxqkn
- Strong collaboration, organization, and client relationship management skills.
Client Services Representative in las vegas at Unknown Company
This position is listed as full time and onsite.