Seeking a strategic and AI-forward Client Services Operations Senior Analyst, this hybrid position will manage the design, execution, and optimization of programs and workflows that enhance client services operations while collaborating with cross-functional teams to improve client experiences. Key responsibilities: Lead the end-to-end delivery of client services operations initiatives, ensuring alignment with business goals and timelines Build and activate AI workflows within existing client services tools to enhance operational efficiency Identify and implement process improvements and automation strategies to optimize the client journey and service quality Required qualifications: 5+ years of experience in Client Services Operations or a related function in B2B SaaS Strong understanding of customer experience principles and project management methodologies Hands-on experience with AI-powered workflows that have demonstrably reduced human effort Proficiency in project management tools and CRM/CSM platforms, including configuration and automation A systems-thinking mindset focused on process mapping and workflow optimization
Client Services Operations Analyst in workfromhome at Unknown Company
This position is listed as full time and hybrid.