Client Services Manager – Habilitation ServicesBAYADA Home Health Care has an immediate opening for a Client Services Manager in our Monroeville, PA Habilitation Office.Are you looking for a rewarding career opportunity where you can make a meaningful impact while growing professionally? At BAYADA, we believe our clients and their families deserve care delivered with compassion, excellence, and reliability. We are seeking a motivated and relationship-driven professional to join our team and help coordinate high-quality services for individuals receiving habilitation and community-based support.As a Client Services Manager, you will play a key role in managing client services, supporting field staff, building community partnerships, and contributing to the growth and success of the office.
This position offers an excellent opportunity for individuals who are passionate about serving others and advancing their careers in healthcare operations and leadership.Responsibilities:Deliver exceptional customer service and ensure high-quality client care and support servicesCoordinate client services and manage emergent staffing and scheduling needsManage and grow an assigned caseload through proactive relationship-building and service excellenceDevelop strong partnerships with clients, families, referral sources, payors, and community organizationsFoster collaborative and communicative relationships with field and office staffMonitor key operational and financial performance metrics to support office successPartner with Clinical Managers to provide guidance, supervision, and support to field employeesSupport employee engagement, retention, and overall service qualityContribute to office growth initiatives and business development effortsQualifications:Bachelor's degree requiredExperience working with the Intellectual and Developmental Disabilities (I/DD) population strongly preferredPrior healthcare, medical office, home care, or human services experience preferredPrevious supervisory or leadership experience is a plusDemonstrated success in achieving goals and taking on increasing levels of responsibilityStrong desire for career growth and advancementProficiency with computer systems and electronic medical records (EMR)Excellent communication, organizational, and interpersonal skillsAbility to manage multiple priorities in a fast-paced environmentBAYADA Offers:Competitive salaryComprehensive medical, dental, prescription, and vision coveragePaid time off and paid holidaysTuition reimbursement opportunities401(k) with company matchOngoing training and professional developmentAdvancement opportunities within a growing organizationSupportive team environment focused on employee successJoin BAYADA and become part of a mission-driven organization dedicated to helping individuals live safely and independently while making a meaningful difference in the communities we serve.BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.