Client Services Manager - Healthcare Services

Client Services Manager - Healthcare Services, Fraud Waste and AbuseCoventBridge Integrity Systems is a national leader in the fight against Fraud, Waste and Abuse (FWA), providing an array of key services that include FWA detection, investigations, clinical evaluation and education and SaaS to federal and state government agencies, commercial healthcare payers and other related entities.The Healthcare Client Service Manager acts as the main point of contact between healthcare clients, and CoventBridge. They are responsible for ensuring high levels of customer satisfaction by addressing client concerns, coordinating services and related contracting, timely submission of deliverables and managing efficient communications.Duties include overseeing client accounts, including billing and accounts receivables, resolving client issues, and working with internal teams to improve service delivery. By maintaining strong relationships and ensuring smooth processes both internally and externally, they help CoventBridge provide effective and efficient results.Responsibilities/ RequirementsResponsibilities:Providing outstanding customer service to multiple national clientsPotential to manage and train a staff of client services representativesCollaborating with the Sales and Marketing teams to attract new clientsCreate and maintain a client communication platformCoordinating with Operations and Sales on efficient new client implementations.Promote cross-departmental communication with accounting, information technology (IT) and marketing teamsTracking and analyzing client satisfaction and service metrics, such as net promoter score (NPS) and churn rateDeveloping and implementing client service strategies, such as surveys to assess successProviding regular and timely updates to clients on projectsDelivering performance reports to management, including customer satisfaction scoresOther responsibilities as assignedRequirements:Demonstrated ability to prepare, analyze, present complex business reviews to clientsEqually effective both in-person and remoteHigh level of empathy for the clientExcellent interpersonal communication and negotiation skills (internal and external) coupled with a strong customer service orientationProven long-term relationship building experienceDemonstrated ability to use analytical and intuitive judgment and sound decision makingStrong problem solving skillsAbility to prepare high-quality reports and business correspondenceAbility to deal effectively with a diverse team of individuals at all organizational levelsStrong judgment with the ability to make timely and sound decisionsVersatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasmEducational/Experience Qualifications:Education: Minimum Bachelor's degree in business or communications preferred.

Direct experience as a Client Services Manager in healthcare related field will be considered in lieu of education.Experience: 3 to 5 years of experience in Client Services with multiple national accounts.Experience in Healthcare payer operations, Medicare, Medicaid, ACA is preferred.BenefitsMedical, Dental, Vision plansLife, LTD and STD paid by the employer401(k) with company match up to 4%Paid Time Off and company paid holidaysTuition assistance after 1 year of serviceThe salary range for this role is $85,000 to $110,000 annually. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future.

An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CoventBridge Integrity Systems delivers investigative services, technology, and expertise that help healthcare and government organizations protect critical programs, strengthen oversight, and address fraud, waste, abuse, and operational risk.CoventBridge Integrity Systems is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, caste, disability, veteran status, and other legally protected characteristics and maintains a drug-free workplace.CoventBridge Integrity Systems is committed to the full inclusion of all qualified individuals. As part of this commitment, CoventBridge Integrity Systems will ensure that persons with disabilities are provided reasonable accommodations.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact: Human Resources; ;