Client Services Executive

To enhance client relationships, the full-time remote Member Services Service Executive I will manage operational issues, deliver timely resolutions, and serve as the primary point of contact for the Contact Center Services & Solutions product, ensuring exceptional service and satisfaction. Key responsibilities: Build and maintain strong relationships with clients while managing operational requests and projects Proactively communicate status updates and resolutions to clients, ensuring their business objectives are met Collaborate with internal teams and the Client Growth Executive to identify sales opportunities and support contract renewals Required qualifications: Bachelor's Degree in a related field or equivalent education and experience Five years of client relationship experience within the financial services or contact center industry Two years of experience in Client Service Delivery at Velera or a similar role in the industry