Client Services Director, IT Staffing

Director of Client Services, IT Staffing

Cincinnati, OH (Remote/Hybrid Client-Facing)

We’re seeking a Director of Client Services to help expand and elevate sales across two established, high-impact client relationships while also generating new growth in the Cincinnati market. This is a fully remote role with regular in-person client visits, so the ideal candidate must be based in or near Cincinnati, Ohio. This role is ideal for a proven IT staffing sales and/or account management professional who is highly self-directed, relationship-driven, and comfortable owning outcomes.

What You’ll Do

• Own account strategy and execution for two core client relationships, including growth plans, stakeholder mapping, and expansion opportunities.
• Serve as the primary point of contact for client leadership, retention, satisfaction, and increased spend.
• Partner with recruiting and delivery teams to ensure quality, speed, and consistency in IT staffing outcomes.
• Identify, qualify, and close new mid-market opportunities locally (net-new logos).
• Conduct regular client touchpoints (virtual and onsite): QBRs, performance reviews, workforce planning sessions, and relationship maintenance.
• Track and report activity, pipeline, and account performance; maintain accurate documentation and forecasting.
• Operate with high autonomy, prioritizing effectively in a remote environment.

What You Need

• Minimum 5 years of experience in IT staffing sales and/or account management.
• Proven ability to grow existing accounts (expansion within current clients).
• Comfortable prospecting and developing new mid-market business locally.
• Highly self-motivated with strong time management and able to operate independently in a fully remote role.
• Strong client presence and ability to build credibility with hiring managers and decision-makers.
• Experience managing complex IT staffing accounts (multiple stakeholders, ongoing requisitions, changing priorities).

Job Number 8164