Client Services Coordinator

Fortz Legal Support started in 2015 and has rapidly grown into one of the nation's premier full-service litigation support and court reporting firms. Named to the Inc. 5000 list of the fastest growing companies across the nation for five consecutive years, our success is driven by innovative technology, outstanding customer service, and a team committed to building lasting client relationships.

Job description:

A Client Services Coordinator in our Production Department provides transcript production services for attorneys. The right candidate will be responsible for producing and delivering legal transcripts, synching videos, billing jobs, and answering client emails and phone calls.

Positive interaction with others is necessary, but work is done primarily independently. All members of our team are ready to help with special projects, other departments, and contribute to the tidiness of the office.

We are ready to train the right individual! Our team is amazing, and the office maintains a healthy, positive, and dynamic environment.

We are looking for someone who is ready for a long-term investment and wants to commit to a relationship-driven, fast-growing, successful, local business with national reach.

Responsibilities:

• Serve as a primary point of contact for attorneys, paralegals, and court reporters
• Deliver exceptional customer service throughout the lifecycle of each assignment
• Proactively communicate status updates and deadlines
• Ensure clients receive accurate, timely, and professional service
• Quality control of transcript packages to ensure proper order fulfillment
• Document preparation and scanning
• Processing printed transcripts to fulfill client orders including sorting, tabbing, binding and shipping
• Interaction with other departments to resolve inquiries or assist them with their daily activities
• Local delivery of rush packages to clients and package drop off to UPS

Qualifications:

• Exceptional customer service, interpersonal, and communication skills, with the ability to build positive relationships with clients and colleagues
• High level of focus on details, quality assurance, and problem solving
• Retention and application of information, with a desire to learn
• Ability to prioritize and multitask
• Flexible and adaptable
• Tech savvy, experience with video is helpful
• Proficient in Microsoft Office Suite
• Great attitude!

Required Experience:

• High School diploma or GED
• 2-3 years of office experience

Physical Requirements:

• Consistent, dependable, and timely attendance
• Sitting for extended periods of time
• Open office environment
• 40 hours per week. Monday-Friday 8:30am-5pm (sometimes later)

Hiring Process:

We will schedule a phone interview that should take 15-30 minutes. Should we both wish to move forward, we would invite you to our office for an in-person interview. You should allow for at least an hour.

Job Type: Full-time

Work Location: In-person, downtown Grand Rapids

Pay: $19-$22

Time off: Nine paid holidays and two weeks paid annually with up to 40 hours roll-over

Parking: Paid

Benefits: Health insurance, vision, dental, 3% employer matched IRA, paid parking

Attire: Business casual