Client Services Consultant

Reports to: Senior Manager, Client Services

Salary Range: $60K-$75k

Qstreamers work in an open environment where curiosity, adaptability, accountability, sense of urgency, and intelligence are daily thoughts and actions and, honestly, just come naturally. Qstreamers come to work with the passion to get things done while always putting our customers first.

The Client Services team play an essential role in the success of our clients by accelerating the time to

first value and ensuring that their internal Qstream programs are a major success and yield optimal

results for the duration of their contract. The successful candidate will Report to Senior Manager Client Services.

Roles & Responsibilities include, but are not limited to:

Project Management

• Mentor, guide and advise clients as they integrate Qstream into their organisation
• Facilitate project kick-off, planning and post launch calls via online meetings
• Gain and maintain knowledge of the customer's key business objectives and success metrics, and provide valuable insight into how to use Qstream to reach those goals
• Provide on-going support and recommendations to help clients make key implementation decisions along the way
• Manage project timelines and ensure all deadlines are met consistently
• Conduct end of Qstream review meetings to highlight valuable insights and ensure clients can access and interpret reporting

Product Training & System Implementation

• You will use your technical training and problem-solving skills to help clients learn how to use our product. You will easily demonstrate Qstream’s functionality through online webinars and dedicated training workshops for clients.
• As a power-user of Qstream, you will assist with implementation tasks and ongoing administration for our clients. This includes: Qstream configuration, user management, manager hierarchy set-up, data management and reporting ... and more! You will also be responsible for integrating Qstream into other client systems to ensure a seamless experience for Qstream end-users.

Relationship Management

• Act as a trusted advisor and advocate for the client throughout the entire lifecycle of a customer account
• Build and maintain strong relationships with key decision makers and all members of the client’s internal Qstream team
• Clarify product features and solutions as needed and required to increase customer adoption of solutions and improve customer satisfaction
• Collaborate across internal teams, including, but not limited to Sales, CSM, Marketing and Product Management
• Communicate complex issues, problems and solutions in an easy-to-understand way

Experience:

• 5+ years’ experience in a client-facing role
• Proven “power user” of a complex enterprise SaaS based solution
• Project Management experience (PMP or equivalent an advantage)
• Experience presenting to clients (both in-person and through online webinars)
• Delivery of technical training an advantage
• Software Implementation experience an advantage
• Content writing/instructional design an advantage

What’s in it for you?

• We offer a competitive salary, ongoing professional development, a comprehensive benefits package including highly subsidized healthcare, dental & vision cover plus 4 weeks of paid vacation.
• To offer the safest environment we have been working hybrid or fully remote and will continue to provide remote options for employees but we will ensure you have all the support you need during onboarding and beyond.

TO ALL RECRUITMENT AGENCIES: Qstream does not accept agency resumes. Please do not forward resumes to our jobs alias, Qstream employees or any other company location. Qstream is not responsible for any fees related to unsolicited resumes.