To support exceptional customer service, the full-time Client Services Associate will provide assistance to customers, the Clinical Laboratory, and Sales Representatives while mentoring junior staff and managing escalated issues in a hybrid work environment. Key responsibilities: Provide support to customers and internal teams, ensuring high-quality service delivery Mentor Client Services Associates and assist in troubleshooting inquiries from the BPO team Participate in department-level tasks and escalate issues to leadership as necessary Required qualifications: Bachelor's degree preferred; high school diploma or equivalent required with relevant experience 2+ years of experience in a customer-facing role within biotech, life science, diagnostics, or healthcare Proficiency in Salesforce.com and Microsoft Office Ability to work independently and manage multiple tasks in a dynamic environment Flexibility to adjust working hours based on operational needs
Client Services Associate in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.