Supporting client service delivery in a remote capacity, the full-time Client Services Analyst II will analyze performance, resolve issues, and ensure alignment with service commitments while collaborating with cross-functional teams to enhance client satisfaction. Key responsibilities Monitor performance, track issues, and ensure alignment with service level agreements Act as a point of contact for client inquiries, coordinating issue resolution with internal teams Analyze service data and trends to identify opportunities for improvement and enhance client satisfaction Required qualifications HS Diploma/GED required 3-5+ years of experience in client services, customer support, account management, or a related field Experience in a client-facing role supporting service delivery or operations Strong analytical skills with the ability to interpret data and identify trends Experience with reporting tools, CRM systems, or Microsoft Office preferred
Client Services Analyst II in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.