Client Services Account Lead

Our client is a growing product-focused organization seeking an experienced Client Services Account Lead with professional experience in the lighting industry to strengthen customer relationships and support day-to-day business operations. This opportunity offers the ability to manage established accounts, work closely with internal teams, and make a meaningful impact on service quality as the organization continues to grow.

The ideal candidate has extensive knowledge of the lighting industry and is a resourceful, customer-focused professional who enjoys taking ownership of challenging situations, managing competing priorities, and keeping customers informed. This role offers a high level of autonomy, direct collaboration with leadership, and the opportunity to contribute to operational improvements.

Benefits and Highlights

• Competitive base salary with flexibility based on qualifications.
• Potential hybrid or remote work arrangements.
• Opportunity to build lasting customer relationships and take ownership of assigned accounts.
• Collaborative workplace with accessible leadership.
• Opportunity to contribute to process improvements and continued business growth.
• Flexible scheduling considerations based on business needs.

Responsibilities

• Oversee a portfolio of business accounts and provide consistent, responsive support.
• Develop trusted customer relationships through regular communication and effective problem-solving.
• Manage incoming requests and coordinate the steps necessary to deliver accurate, timely service.
• Monitor outstanding commitments and proactively address potential delays or concerns.
• Collaborate with internal departments to support customer needs and resolve operational challenges.
• Maintain organized records of customer interactions, transactions, and action items.
• Coordinate solutions to product-related inquiries and service requests.
• Balance multiple priorities while ensuring important issues receive appropriate attention.
• Support improvements to internal workflows, communication practices, and customer service processes.

Qualifications

• Previous professional experience in the lighting industry is required.
• Experience in account management, customer service, sales support, or project coordination.
• Strong familiarity with product-based businesses and customer purchasing processes.
• Ability to manage multiple customer relationships and competing priorities.
• Excellent communication, organization, and problem-solving skills.
• Proficiency with Microsoft Excel and business management or order tracking software.
• Demonstrated ability to work independently, take initiative, and follow through on commitments.
• Comfortable collaborating across departments in a changing business environment.