Job TitleEssential Job FunctionsSupervises the work of a team of client service specialistsDirects workflow and monitors workload to ensure client inquiries are addressed promptlyTrains new client service staff in support policies and proceduresCreates and distributes documented resolutions for common client service issuesProvides direct support to assigned accounts and escalated issuesOther duties as assignedOther Skills & AbilitiesClient Service skillsQuality FocusProblem SolvingFreight Forwarding KnowledgeDocumentation skillsListeningResolving ConflictAbility to Multi-taskPhysical RequirementsJob may require extended sitting or standing, use of standard office equipment.Education & ExperienceHigh school diploma or GED requiredMinimum seven years industry experience requiredMinimum five years supervisory experience requiredCertifications and LicensesProfessional certification may be required in some areasWhy Should You Work for Crane?At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.We offer:Quarterly Incentive Plan136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal UseExcellent Medical, Dental and Vision benefitsTuition Reimbursement for education related to your jobEmployee Referral BonusesEmployee Recognition and Rewards ProgramPaid Volunteer Time to support a cause that is close to your heart and contributes to our communitiesEmployee DiscountsWellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution ratesCome join the leader in logistics and take your career in the right direction.Disclaimer:The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.We maintain a drug-free workplace and perform pre-employment substance abuse testing.This position requires the final candidate to successfully pass an E-Verify Check.Company benefits are contingent upon meeting eligibility requirements and plan conditions.