Supporting daily operational processes and reporting activities remotely, the full-time Senior Client Operations Specialist will lead workflows, document procedures, and coordinate with stakeholders to ensure data accuracy and system integrity. Key responsibilities Lead and coordinate day-to-day operational workflows and cross-functional activities Document and maintain procedures while providing training and support to staff Administer systems and reporting tools, ensuring data accuracy and process adherence Required qualifications Bachelor's degree in Business, Information Systems, or a related field, or equivalent work experience 4+ years of experience in operations, systems administration, or reporting support Proficiency in Microsoft Office Suite, especially Excel Experience with enterprise platforms such as Salesforce, Power BI, and Docebo Experience supporting dashboards, reporting processes, and user access management